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Please read the following thoroughly before proceeding to the next page.


  • The use of i-help is free of charge, but a paid face-to-face/online consultation may be necessary to inform you adequately.
  • You can basically expect our reply within 48 hours, 72 hours due to a possible time lag depending on your location, after submitting your request. Replies to registered patients will be prioritized.
  • A considerable delay in processing your request can occur when the clinic is closed for a prolonged period (a week or longer, see our web calendar). 
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